Contact WinWinBet Kenya Support
How to Reach Us
Need help with deposits, withdrawals, bonuses, or technical problems? WinWinBet support handles everything from account setup to game issues. We respond in English and fix problems as quickly as we can.
Live Chat
Fastest way to get help. Log into your account, click the chat icon in the bottom right corner, and you'll connect with a support agent instantly. Works best for urgent issues — missing M-Pesa deposit, game won't load, bonus didn't credit, withdrawal stuck. The agent can check your account in real-time. Available 24/7.
Email Support
For less urgent matters or detailed explanations, email [email protected]. Better when you need to attach screenshots, send verification documents, or describe complicated issues. We reply within a few hours, sometimes longer during busy periods. Include your username and clear description of the problem.
What We Can Help With
Deposits
M-Pesa deposit not showing? We'll track it down. Sometimes payment providers delay transactions, but we can trace it. Used wrong paybill or reference? We'll fix that. Not sure how to deposit from Airtel Money or cards? We'll walk you through it.
Withdrawals
Withdrawals process within 24 hours after account verification. Taking longer? Contact us and we'll check what's holding it up. Usually it's missing verification documents. We'll tell you exactly what we need. Questions about withdrawal limits or processing times? Just ask.
Account Verification
Before first withdrawal, upload your national ID or passport plus proof of address. Documents unclear or don't meet requirements? We'll explain what's wrong and what to send instead. Verification takes a few hours during business hours. Once done, future withdrawals go through automatically.
Bonuses
Confused about wagering requirements? We'll explain which games count and how long you have to clear the bonus. Bonus didn't credit correctly? We'll check and fix it. Want to know about current promotions? Ask away.
Technical Issues
Game won't load? Error messages when logging in? Tell us which game or page, what device you're using, and which browser or app. Helps us figure out the problem. Sometimes clearing cache fixes it. Sometimes it's a bug we need to fix.
Account Security
Forgot password? Use the reset link on login page or contact support. Locked out? We'll verify your identity and get you back in. Think someone accessed your account? Contact us immediately. We'll check recent activity and secure your account.
Before Contacting Us
Check the FAQ section first. Common questions about deposits, withdrawals, and bonuses are answered there. For payment issues, have your transaction details ready: date, time, amount, transaction ID. Helps us find it faster.
Complaints
Something went wrong and you're not happy? Email [email protected] with "Complaint" in the subject. Describe what happened, include dates and amounts, tell us what you want. We'll acknowledge within 24 hours and investigate. You'll get a detailed response explaining what we found and what we're doing about it.
Response Times
Live chat: Instant during peak hours, few minutes late at night. Email: 2-4 hours for most issues, up to 24 hours for complex problems. Verification and withdrawal reviews: Same business day if submitted during working hours. Complaints: Acknowledged within 24 hours, full response within 2-3 business days.
Best Practices
Be specific. "Gates of Olympus won't load on my Samsung A12 using Chrome" beats "game isn't working." Stay polite — our agents help better when you're reasonable. Check your email after contacting us. Sometimes we need more info from you to solve the problem.
What We Can't Do
We can't change game outcomes or RTP percentages — game providers set those. Can't override bonus terms after you accept them. Can't bypass verification requirements. We'll explain why these policies exist, but can't make exceptions.
Hours
Live chat: 24/7, every day. Email: Monitored 24/7, but late night replies come in the morning. Phone: We don't offer phone support. Chat and email work better since you can send screenshots and links. Language: Support in English.