Privacy Policy

Last updated: January 2026

What This Policy Covers

This explains how WinWinBet collects, uses, and protects your personal information. By creating an account, you agree to this policy. You can request your data or ask us to correct it anytime.

Information We Collect

Registration

Full name, date of birth, email, phone number, address. We need this to create your account, verify you're 18+, and comply with anti-money laundering laws. During verification, we collect ID copies and proof of address to confirm identity and prevent fraud.

Payment

Transaction amounts, dates, payment methods (M-Pesa, cards, e-wallets), transaction IDs. We don't store M-Pesa PINs, card CVVs, or full card numbers. Payment processors handle that under their own security. We keep financial records as required by law.

Usage

IP address, device type, OS, browser, pages viewed, games played, bet amounts, session duration, timestamps. Helps us improve the platform, fix bugs, optimize performance, and identify security threats. We use cookies to keep you logged in and remember preferences.

Communications

Support chat and email records. Helps us resolve issues faster and train our team.

How We Use Your Information

Account Management

Create and maintain accounts, process deposits and withdrawals, verify identity before payouts, prevent fraud, resolve disputes, enforce terms.

Communication

Transactional emails about deposits, withdrawals, password resets, verification updates, security alerts. These are mandatory. With your consent, we'll send promotional emails about bonuses and new games. Opt out anytime — you'll still get transactional emails.

Platform Improvement

Analyze usage data to understand popular games, navigation patterns, technical problems, and performance optimization. Uses aggregated, anonymized data.

Legal Compliance

Required by law to verify identities, keep financial records, report suspicious transactions, and cooperate with legal investigations.

Data Security

SSL/TLS encryption protects all communication. Data stored on secure servers with firewalls and access controls. Only authorized personnel access personal information. We never store M-Pesa PINs or card CVVs — payment processors handle that under PCI DSS standards.

Who We Share Data With

Service Providers

Payment processors, game providers (usually just player ID), hosting services, support tools, fraud prevention. These companies sign contracts to protect your data and can't sell it or use it for their own purposes.

Legal Requirements

May disclose if required by law, court order, or government investigation; to prevent fraud; to protect our rights; or enforce terms. Only share what's legally required.

No Selling

We don't sell your data to advertisers or third parties.

Your Rights

Access

Request a copy of all data we hold. Email [email protected] with "Data Access Request." We'll provide info within 30 days.

Correction

Update details in account settings. For info you can't change, contact support.

Deletion

Request account deletion by contacting support. We'll delete what we can, but must keep certain records for legal purposes. Accounts with pending withdrawals or disputes can't be deleted until settled.

Marketing Opt-Out

Unsubscribe from promotional emails anytime. You'll still get essential account emails.

Cookies

What They Do

Keep you logged in, remember preferences, track sessions for security, analyze traffic, prevent fraud.

Types

Essential cookies: Required for site to work. Analytical cookies: Understand usage patterns, don't identify you personally. Marketing cookies: Track ad sources, can be blocked without affecting functionality.

Managing

Block or delete via browser settings. Blocking essential cookies breaks the site. Blocking analytical and marketing cookies is fine.

Data Retention

Keep data while account is active. After closure, retain for legally required period (typically five years for financial records). After that, permanently delete or anonymize. Anonymized data can't be traced back to you and may be kept for statistical analysis.

International Transfers

Your data may be processed outside Kenya. We ensure adequate protection standards for any international transfers.

Children

Only for 18+. We don't collect info from anyone under 18. If we discover an underage account, we close it and delete data immediately. Parents who believe their child created an account should contact us.

Policy Changes

May update when practices change or laws require it. Significant changes announced via email or site banner. "Last updated" date shows current version. Continuing to use after update means you accept changes.

Data Breaches

If we experience a breach compromising your information, we'll notify you and explain what data was affected, what we're doing, and steps you should take. We'll notify authorities as required.

Third-Party Links

Site may link to game providers or payment processors. Once you leave WinWinBet, this policy doesn't apply. Not responsible for how third-party sites handle data.

Contact About Privacy

Questions about data handling? Want to exercise your rights? Email [email protected] with "Privacy" in subject. For formal complaints, contact Kenya's data protection authority. We prefer to resolve directly.

Summary

We collect info needed to run a casino securely and legally. We protect your data with industry-standard security. We don't sell information. You control your data through access, correction, and deletion rights. We're transparent about what we do and why. This is written in plain language because privacy shouldn't require a law degree.